Join the campaign for a new approach
Focussed on process, not people
This chapter calls for a fresh debate on how best to develop an alternative approach to digital public services, starting with putting the user at the heart of all future revisions to Directgov.
Directgov appears to have grown into the massive service it is today without a clear consumer-focused strategy. As described, the 2005 Cabinet Office [...]
Opening up the debate
Our research has made some early suggestions for some obvious changes in approach and delivery that would improve the existing service. But we also think it is crucial that the development of digital public services are informed by a clear understanding of future contexts. As such, our recommendations fall into two broad areas:
1. Building a [...]
Join the debate
Consumer Focus would like to discuss these recommendations in collaboration with digital services experts and developers, public service designers, providers and consumers. You may have your own ideas for digital services, or feel that these recommendations need to be much more radical.
We will ensure the consumer perspective is included right from the start, so that [...]
