Making the most of the web
The context of web 2.0
This chapter explores new ways of working on the web, highlighting examples of existing innovation in central Government services and looking at how different organisations are using internet technologies in new ways to reinvigorate service delivery. The previous chapters touched on the new ways in which people are searching for, using, re-using and responding to [...]
→ Read moreExpanding participation
There are examples of the private sector utilising web 2.0 to great effect, for example, Goldcorp (see box 4), and ideas of how it could be used on a national scale for universal public services are now beginning to be explored. There are many examples of web 2.0 being used to influence policy decisions. For [...]
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Small steps to innovation
Directgov has shown itself to be open to testing new ideas and innovations to resolve some of the implicit challenges it faces in trying to join up services that are essentially separate. The Directgov Innovate website39 has been created for technical developers to share new ideas with the aim of supporting and encouraging innovation. By opening [...]
→ Read moreDevolving to consumers
While Directgov and digital public services are taking small steps towards experimenting with the potential of the web, other public sector organisations are taking greater innovative leaps by ceding control of data and information to consumers. These are examples of how central and local Government, and independent websites are delivering transactions and services to consumers. [...]
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