Does Directgov deliver public services online?
Do-it-online
The term e-Government is used to cover a whole range of different digital interactions with Government services or processes from information provision and service transactions through to participation and political engagement. This chapter is concerned with the online transactions offered by Directgov and defines the term ‘online transaction’ as the ability to perform all aspects [...]
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The way consumers experience the do-it-online section of the website is worth considering further. The site claims to offer ‘public services in one place’35, however, a closer look shows that Directgov is more likely to point consumers to the parts of other Government websites that can respond to their needs and requests. Visitors to Directgov [...]
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