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	<title>Comments for Does Directgov Deliver?</title>
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	<link>http://directgov.consumerfocuslabs.org</link>
	<description>An invitation to debate the future of the UK&#039;s online public services</description>
	<lastBuildDate>Mon, 15 Mar 2010 11:31:35 +0000</lastBuildDate>
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		<title>Comment on About Directgov by David Grant</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/introduction/about-directgov/comment-page-1#comment-222</link>
		<dc:creator>David Grant</dc:creator>
		<pubDate>Mon, 15 Mar 2010 11:31:35 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=178#comment-222</guid>
		<description>In response to Tony - do you have an up to date link please? Any more PQs would be of interest as well (I&#039;m not sure how to find them, sorry). Thanks</description>
		<content:encoded><![CDATA[<p>In response to Tony &#8211; do you have an up to date link please? Any more PQs would be of interest as well (I&#8217;m not sure how to find them, sorry). Thanks</p>
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		<title>Comment on About Directgov by David Grant</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/introduction/about-directgov/comment-page-1#comment-213</link>
		<dc:creator>David Grant</dc:creator>
		<pubDate>Mon, 08 Mar 2010 10:18:08 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=178#comment-213</guid>
		<description>So, 25p per visit is accurate. Sounds expensive to me - incidentally, this doesn&#039;t cover the extra services which operate from DG; the DVLA functions cost £38 million to build, if memory serves.  And £2 million on TV ads!? The next question is, where are the exact figures for the savings Directgov has produced?</description>
		<content:encoded><![CDATA[<p>So, 25p per visit is accurate. Sounds expensive to me &#8211; incidentally, this doesn&#8217;t cover the extra services which operate from DG; the DVLA functions cost £38 million to build, if memory serves.  And £2 million on TV ads!? The next question is, where are the exact figures for the savings Directgov has produced?</p>
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		<title>Comment on About Directgov by Tony Singleton</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/introduction/about-directgov/comment-page-1#comment-121</link>
		<dc:creator>Tony Singleton</dc:creator>
		<pubDate>Sun, 14 Feb 2010 19:13:11 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=178#comment-121</guid>
		<description>In reply to the questions about Directgov costs, as Ian Cuddy says, the increase to £30m in 2008-09 was recommended following Sir David Varney&#039;s service transformation review (http://www.hm-treasury.gov.uk/prebud_pbr06_varney.htm).  The £30m per annum was the figure agreed with HMT under Directgov’s CSR07 settlement as being necessary for Directgov to deliver the website convergence and service transformation programme.  This is the total Directgov budget, not just that associated with running the Directgov website or other channels (TV and mobile).  There are several PQs on the subject as well as the one Ian cites.</description>
		<content:encoded><![CDATA[<p>In reply to the questions about Directgov costs, as Ian Cuddy says, the increase to £30m in 2008-09 was recommended following Sir David Varney&#8217;s service transformation review (<a href="http://www.hm-treasury.gov.uk/prebud_pbr06_varney.htm" rel="nofollow">http://www.hm-treasury.gov.uk/prebud_pbr06_varney.htm</a>).  The £30m per annum was the figure agreed with HMT under Directgov’s CSR07 settlement as being necessary for Directgov to deliver the website convergence and service transformation programme.  This is the total Directgov budget, not just that associated with running the Directgov website or other channels (TV and mobile).  There are several PQs on the subject as well as the one Ian cites.</p>
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		<title>Comment on Small steps to innovation by Thomas</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/making-the-most-of-the-web/small-steps-to-innovation/comment-page-1#comment-114</link>
		<dc:creator>Thomas</dc:creator>
		<pubDate>Fri, 05 Feb 2010 19:50:45 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=106#comment-114</guid>
		<description>Show Us A Better Way sounded good, but what has it actually delivered?

Two of the three chosen projects actually already exist - http://www.recyclenow.com/ and http://www.cyclestreets.net/ , as pointed out by people just after the competition announced the winners, but there&#039;s nothing on those sites that suggests they actually got any funding, I presume both could do with it!

Others still like the JobCentre one seem to be messing about scrapeing google for postcodes for lack of funds, because of the idiocy of having to pay for the postcode database, which should a national asset if ever there were one.

And the SUABW website seems not to have any kind of follow -up report, again suggesting that they didn&#039;t actually use the money that was allocated!

It looks as if they came up with the idea but didn&#039;t follow it through which is a great shame given what the voluntary sector seem to be doing, seemingly with few funds.

Tom</description>
		<content:encoded><![CDATA[<p>Show Us A Better Way sounded good, but what has it actually delivered?</p>
<p>Two of the three chosen projects actually already exist &#8211; <a href="http://www.recyclenow.com/" rel="nofollow">http://www.recyclenow.com/</a> and <a href="http://www.cyclestreets.net/" rel="nofollow">http://www.cyclestreets.net/</a> , as pointed out by people just after the competition announced the winners, but there&#8217;s nothing on those sites that suggests they actually got any funding, I presume both could do with it!</p>
<p>Others still like the JobCentre one seem to be messing about scrapeing google for postcodes for lack of funds, because of the idiocy of having to pay for the postcode database, which should a national asset if ever there were one.</p>
<p>And the SUABW website seems not to have any kind of follow -up report, again suggesting that they didn&#8217;t actually use the money that was allocated!</p>
<p>It looks as if they came up with the idea but didn&#8217;t follow it through which is a great shame given what the voluntary sector seem to be doing, seemingly with few funds.</p>
<p>Tom</p>
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		<title>Comment on Keep up to date by MJ Ray</title>
		<link>http://directgov.consumerfocuslabs.org/keep-up-to-date/comment-page-1#comment-112</link>
		<dc:creator>MJ Ray</dc:creator>
		<pubDate>Wed, 03 Feb 2010 14:00:30 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?page_id=332#comment-112</guid>
		<description>I feel that if it&#039;s simpler to go through all Googlegroups signup and setup screens than to add a mailing list or just a plugin on your Wordpress, then there&#039;s something wrong with your hosting.

Thanks for adding the note anyhow.</description>
		<content:encoded><![CDATA[<p>I feel that if it&#8217;s simpler to go through all Googlegroups signup and setup screens than to add a mailing list or just a plugin on your WordPress, then there&#8217;s something wrong with your hosting.</p>
<p>Thanks for adding the note anyhow.</p>
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		<title>Comment on The context of web 2.0 by alex stobart</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/making-the-most-of-the-web/the-context-of-web-2-0/comment-page-1#comment-105</link>
		<dc:creator>alex stobart</dc:creator>
		<pubDate>Tue, 26 Jan 2010 19:39:37 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=97#comment-105</guid>
		<description>The reason these examples work is they are built by users, for users, with users.

We are reluctant to use Directgov because we have no loyalty to it, and no incentive.

Our children will not even think about, let alone be able to speall it.</description>
		<content:encoded><![CDATA[<p>The reason these examples work is they are built by users, for users, with users.</p>
<p>We are reluctant to use Directgov because we have no loyalty to it, and no incentive.</p>
<p>Our children will not even think about, let alone be able to speall it.</p>
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		<title>Comment on Do-it-online by alex stobart</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/public-services-online/do-it-online/comment-page-1#comment-104</link>
		<dc:creator>alex stobart</dc:creator>
		<pubDate>Tue, 26 Jan 2010 19:38:00 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=92#comment-104</guid>
		<description>I think I have 6 government gateway passwords and possibly more.

I would like to give stuff once, and by my personal choice of route. I will do the work for you, I promise.

Try VRM, please</description>
		<content:encoded><![CDATA[<p>I think I have 6 government gateway passwords and possibly more.</p>
<p>I would like to give stuff once, and by my personal choice of route. I will do the work for you, I promise.</p>
<p>Try VRM, please</p>
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		<title>Comment on Too much information by alex stobart</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/information-provider/too-much-information/comment-page-1#comment-103</link>
		<dc:creator>alex stobart</dc:creator>
		<pubDate>Tue, 26 Jan 2010 19:36:19 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=63#comment-103</guid>
		<description>I use

directionless.gov

This was built for very little and works much better.

I don&#039;t want to waste time searching. Amazon - I tell them what I want ( a book on science ) and they have clever algorithms to alert me to other stuff

Could we not have tesco, amazon, greenpeace and citizens designing the next site ?</description>
		<content:encoded><![CDATA[<p>I use</p>
<p>directionless.gov</p>
<p>This was built for very little and works much better.</p>
<p>I don&#8217;t want to waste time searching. Amazon &#8211; I tell them what I want ( a book on science ) and they have clever algorithms to alert me to other stuff</p>
<p>Could we not have tesco, amazon, greenpeace and citizens designing the next site ?</p>
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		<title>Comment on About Directgov by alex stobart</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/introduction/about-directgov/comment-page-1#comment-102</link>
		<dc:creator>alex stobart</dc:creator>
		<pubDate>Tue, 26 Jan 2010 19:34:01 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=178#comment-102</guid>
		<description>If my parent dies, it still takes 40 phone calls

Why can&#039;t I tell deaths@uk.gov with one e-mail and you sort me out.

This could have been done 1 day after the Varney report ????</description>
		<content:encoded><![CDATA[<p>If my parent dies, it still takes 40 phone calls</p>
<p>Why can&#8217;t I tell <a href="mailto:deaths@uk.gov">deaths@uk.gov</a> with one e-mail and you sort me out.</p>
<p>This could have been done 1 day after the Varney report ????</p>
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		<title>Comment on About Directgov by alex stobart</title>
		<link>http://directgov.consumerfocuslabs.org/discussion-paper/introduction/about-directgov/comment-page-1#comment-101</link>
		<dc:creator>alex stobart</dc:creator>
		<pubDate>Tue, 26 Jan 2010 19:31:35 +0000</pubDate>
		<guid isPermaLink="false">http://directgov.consumerfocuslabs.org/?p=178#comment-101</guid>
		<description>I am relatively digitally literate but I do very little on-line via Directgov.

I would prefer to tell Directgov what to do about me. I have moved house ; my father has moved to India ; I want heating allowance and lots of other things.

But the government does not seem to ask the citizen what they want. They build things, but we do not come. So we are fined or advertised at.....

I do not respond well to this</description>
		<content:encoded><![CDATA[<p>I am relatively digitally literate but I do very little on-line via Directgov.</p>
<p>I would prefer to tell Directgov what to do about me. I have moved house ; my father has moved to India ; I want heating allowance and lots of other things.</p>
<p>But the government does not seem to ask the citizen what they want. They build things, but we do not come. So we are fined or advertised at&#8230;..</p>
<p>I do not respond well to this</p>
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