the local direct govseems repeatedly incapable of pointing me direct to basic services found on my councils website.

the recent large scale home office mailshot on ASB in london invited me repeatedly to a directgov campaign page to fulfill. basic stuff like how to deal with dog fouling dumped me after several clicks on the wrong page of the islington council site.

at the time of posting, typing ‘recycling, birmingham’ into the directgov searc box yields an inexplicable set of search results that don’t mention birmingham city coucnil until no20 (a general contact page)
typing the same phrase into google takes you to the birmingham city council recycling page.